At YBO Trade Nepal, we are committed to providing high-quality products and services. If you are not fully satisfied with your purchase, you may request a refund within 30 days from the date of purchase. Please read the policy below to understand the terms and process for requesting a refund.
Eligibility
Refund requests are accepted within 30 days from the date of purchase. Products must be returned in their original condition, unused, and with all packaging intact.
Procedure
To initiate a refund request, follow these steps:
- Initiate Request: Contact our customer service at ybotradenepal19@gmail.com or call 9769772793 to initiate the refund process.
- Return Authorization: Upon receiving your request, we will provide instructions for returning the product.
- Inspection: Once the product is returned, it will be inspected to ensure it meets the refund criteria.
- Refund Processing: Approved refunds will be processed within 7 business days.
Refunds will be subject to deductions for applicable taxes and any services provided by the company, as per the Direct Selling Act, 2018.
Non-Refundable Items
Certain items, such as perishable goods or products marked as non-returnable, are not eligible for refunds.
Consumer Rights
This policy is in compliance with the Direct Selling Act, 2018, which ensures consumer protection in direct selling transactions.
If you have any questions or need assistance with the refund process, you may contact us through the following channels:
Email: ybotradenepal19@gmail.com
Phone: 9769772793
Address: Kathmandu Metro-16, Banasthali, Bagmati Province, Nepal
This Refund Policy is governed by the Direct Selling Act, 2018, of Nepal, ensuring that all procedures are in compliance with the applicable laws.
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